The Berkeley Square Hotel Bristol

The hotel itself is very beautiful and the rooms are thoughtfully furnished. There was a nice selection of tea and coffee available in the room. Staff were very friendly. The surrounding area is beautiful and there are many restaurants and coffee shops in the neighbouring streets - although if you are coming from the city centre, prepare for a steep hike up the hill.

The rooms are very comfortable with a great selection of amenities on offer. I was really impressed by the little touches in the room such as complimentary sherry, real coffee, real milk, fruit and biscuits all included with the room. The bathrooms are nice and the beds are very comfortable. I've stayed several times and the rooms are all very cosy. Wifi is very easy to connect to and fast. The reception staff are also very approachable and friendly. I really like the charm of the building as well and considering it is often one of the cheapest hotels available in Bristol I find it far exceeds the quality of other (mostly chain) hotels at a similar price point. The location is also excellent considering you are right in the middle of the uni and therefore very centrally located in the city.

Ecceptionally clean,..as always. Nice and warm, it being December, so heating important. Wonderful team at reception, and also at the fabulous bar, which is a lot cheaper than some Hotels within spitting distance. Mini bar with FRESH milk, and a nice touch with free sherry and a bowl of fruit when entering my room, and a mini bar to top it off. Good sized TV and crucially, for me, free WiFi. Nice tea and coffee options, and a choice of both brown and white sugar. Did not opt, this time, for the breakfast, due to time restraints, but as a regular returning customer, I can vouch for the excellent breakfast options.

The location was good, and the price was very competitive for Bristol city centre. The welcome apple basket and sherry in the room was a nice touch. Lots of small touches like the name of the person who made up the room. And as little a detail as it may seem, having real milk in the fridge and not a little long-life pot made the morning cuppa so much nicer than in a lot of hotels!

Love the place and staff, and a repeat customer, but this overnight only stay, plus breakfast, was AWFUL. Online boasted facilites, but failed to flag up a pre booked wedding. I had no access to the lounge, the bar, nor the restaurant. Basically CONFINED to my room. The booking online tech should AUTOMATICALLY inform a customer if the bar, lounge and restaurant may not be available for an evening, due to pre arranged wedding or private function booked, as these take the entire place over from other paying guests, some of us repeat customers. Your proudly promoted "room service" was not even avaiable to me for a sandwich in my own room, despite sufficent staff to cater for a large wedding! Min bar in my roomi indicated a G&T in fridge, but mine was not there! At breakfast, I had to take my pot of tea back, as completely cold, and then realised there was no sugar on my table for one. Had to pinch some from adjoining empty large dining table. Taking bookings, especially for overnight only stay, knowing lounge, bar, restaurant, night service, possiblyl unavailable???? No intended deceit, I know, as down to tech failing to flag up, but very unprofessional, and NEEDS IMMEDIATE ADDRESSING. A bad day at the office, but love the place, and the staff, and still my "GO TOO" place when everything is available. I stressed no G&T in my fridge, when departing, so await post exit mini bar charge wiith interest! A "PERSONAL, ...NON AUTOMATED, REPLY, WOULD BE NICE, PRIOR TO MY NEXT VISIT, WHEN I AM SURE THE NORMAL, SUPERB EXPERIENCE, SHALL BE BACK ON TRACK.